JPMorgan, Amazon and others block personal AI agents like Meta Muse, CNBC reports
Sorted AI2 NovCNBC reports that JPMorgan Chase, Charles Schwab, Amazon, Neiman Marcus and Kohl's have moved to block personal agents such as Meta Muse, after Jamie Dimon said the bank blocks external AI agents acting for retail customers, citing security risks. An Amazon spokesperson told CNBC it has asked Meta to remove Amazon from Muse, while Walmart said last week it is opening up to the agents customers prefer. An audit of 51 large US retailers' published access rules by Billions Network and AmanTrue, cited by CNBC, found only 11 had a deliberate position on agents, 37 block shopping agents largely by accident through older bot rules, and none lets a verified agent complete a purchase, though the auditors note published rules are not proof of enforcement. This goes further than Bank of America's warning to customers that we covered on 29 Oct: here the companies are blocking the agents themselves.
Why it matters: If you plan workflows where an agent logs into bank, broker or retail accounts for you, expect it to be blocked at some of these firms and keep a person on those steps. If you run a site yourself, check whether old bot rules are blocking agents you would actually welcome.
CNBC ↗AI-assisted, reviewed by Sorted AI
▲ 0
0 comments