SAP starts Joule Work rollout; says 110,000 staff use it with 20% productivity gains

At SAP Connect, SAP said on 10 October 2026 that Joule Work, a new AI interface for asking questions and getting work done across SAP and third-party data in plain language, is beginning its customer rollout. SAP says Joule Work is already live with 110,000 of its own employees and that it has seen 20% productivity gains across finance, HR and procurement. A select group of customers is also using it. SAP also showcased Joule Assistants, which carry out tasks inside business workflows with customers choosing how much autonomy to allow. It says early deployments of its International Trade Assistant cut trade classification effort by up to 50%, and that Joule Studio lets teams build skills and agents using more than 70 AI models. SAP also announced SAP Pay for payments inside SAP Cloud ERP. All figures come from SAP.