OpenAI and ServiceNow expand ChatGPT workflow partnership
Sorted AI29 OctOpenAI says it is expanding its ServiceNow partnership so ServiceNow workflows and business context can connect to ChatGPT and Codex. A ServiceNow MCP plugin is available in the OpenAI marketplace today; OpenAI says customers can connect ChatGPT to their own ServiceNow instance, with Action Fabric applying existing business rules and permissions so people can find similar incidents, assess change risk and update records without leaving ChatGPT. Broader pieces are planned later: enhanced plugin capabilities by the end of 2026, OpenAI-powered security early access in January 2027 with general availability planned for the second quarter of 2027, voice features in Q1 2027, and Codex in AI Workflow Factory in 2027. ServiceNow also plans to give all employees ChatGPT Work and Codex.
Why it matters: If your IT or service tickets already live in ServiceNow and you use ChatGPT Work, ask whether the marketplace plugin can sit under your existing permissions so routine incident and change steps happen in one chat.
OpenAI ↗AI-assisted, reviewed by Sorted AI
▲ 0
0 comments